Personal account

My Member Personal Space: Simple and Useful

• Instant and secure connection 
• Authentication with my Caisses Sociales log-in details or with MConnect
• Personalisation of my individual password

Access to all my online services and procedures from my smartphone, tablet or computer, without the need to move:

• My registration card and my *FSE code to access my digital medical records in digital format
• Add and share my Registration Card to my Wallet (electronic wallet)
  (Feature available only from the CSM mobile application)
• View my profile and personal information
• Check my benefit refunds and payments for the last 18 months
• Notifications when my requests are being processed
• Send documents and download forms
• Online requests for my certificates, career statement, retirement pension, etc.
• Simulation of my retirement pension

Caisses Sociales de Monaco regularly make new online services available to me in My Member Personal Space.

*FSE: Feuille de Soin Electronique

Access my Personnal space

To access my Member Personal Space

I can access my Personal Space:

• from the CSM mobile application
• from an internet browser on the site caisses-sociales.mc

My CSM Mobile App: Simple and Useful

First Connection to My Member Personal Space 

I am asked to log in with my details in the new format to access my Member Personal Space:

My registration number and my date of birth (ddmmyyyy), with a hyphen between the two elements, to be entered together in the "identifier" field. 
E.g.: 123456-03091985

The password I usually use on my old Personal Space (Or the one received by e-mail if I have never logged on to the old Personal Space before) to be entered in the "password" field. 
 

For the Self-Employed
Enter the last 5 digits of my registration number without the 7 in front

If I am having trouble connecting to my Member Personal Space, I can check the Login Help page 

Access my Personnal space

• Protect My Password
  • My access code (password) is the best way to ensure the confidentiality of access to my personal data.
    • It is composed of 7 or 8 characters but cannot contain the same character three times in a row.
    • It will never be asked for it by one of the Agents of the Caisses Sociales. 
    • I am responsible for the use and safekeeping of your personal access code, as well as the consequences of disclosure, even unintentional, to anyone.
    • Do not communicate it to any third party, even if they tell me that they belong to our Organisation.
• Password Personalisation
  • On my first connection, I will be asked to customise my password.
    • I can also change it at any time in my Personal Space: Profile Menu > Identification > Password.
    • The new password is taken into account immediately.
    • I should avoid choosing a password that is too simple (examples: 1234567 or QWERTY) or that is too obvious (such as my first name or date of birth).
• Forgotten Password
  •  
    • If I have forgotten my password, I can ask for it to be sent to me again by clicking on ‘Forgot your password?’ on the login screen of my personal Insured Area. 
    • If I have already registered an email address for this account, I will receive an email allowing me to create a new password. 
    • If my problem persists or I receive nothing, I can contact a support agent at tsa@caisses-sociales.mc for help.
• My email address validated to access my information
  •  
    • To access the information in my account, you need to validate your email address.
    • Without registering and validating my email address, access to the various sections of my Personal Area is blocked.
• Protection of Personal Data
  •  
    • Online services are designed in such a way that consultation or operation on personal information cannot be carried out without the prior input of the personal code.
• Right of Access and Correction
  •  
    • Under the provisions of Law No. 1165 of December 23, 1993, as amended, I have the right to access and correct personal information concerning my held by Caisses Sociales. 
    • I can exercise this right at any time by contacting our reception offices or our Data Protection Officer. 
    • For more information, see the section Protection of Personal Data. 
    • When I access my secure Personal Insured Area and online services, the Caisses Sociales de Monaco retain the date of connection, my identity (registration) and possibly the changes to my personal options that I have entered (e-mail address, mail options, etc.), until my next visit, or, failing that, for a maximum period of two years.
    • This last connection date is visible to me on my next consultation.
    • This also allows me to detect any possible connection without my knowledge.
• Personal Account Opening Hours
  • 7 days a week, 24 hours a day.
  • Between 1:00 and 7:00 a.m. information updating may lead to operational limitations.
• Essential options for a secure connection to my Personal Account Area
  •  
    • Your browser software must be able to display pages encrypted with SSL/TLS technology.
    • Cookies must be accepted.
    • Java-Script must be enabled.
    • All the functionalities of the Personal Insured Area have been validated with the most current versions of web and mobile browsers.
    • I also remember to update my smartphone or tablet if I use the CSM mobile application.