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Online services help

Our online services are accessible from 7.00am to 9.00pm, 7 days a week
In the event of a scheduled interruption in service for maintenance reasons, you will be informed at least 48h in advance

Prerequisites

  • Online services can only accessed with a valid subscription. To subscribe.
  • you need a PDF reader for the online services to work correctly.Our online services have been tested using Adobe Reader.
  • The browser must be able to display pages encrypted using SSL/TLS technology.
  • Cookies must be allowed.
  • Javascript must be enabled.

All our website's functionalities have been tested using the most common browsers.

Logging on - Changing your profile

The first time the subscriber logs on, after entering their user name and password, they are redirected to the "My Profile" page so that they can complete their subscriber profile, and especially the e-mail address.

  • Without a validated e-mail address, the subscriber cannot access any services.

After successful identification, the subscriber accesses a page that can be used to browse the various online services.

  • If you forget your password, an email will be sent to the e-mail address you previously entered to start the recovery procedure.